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MongoDB® support

Draw on Canonical's expertise and run MongoDB securely and efficiently in your enterprise. Get 24/7 phone/ticket support for your critical data infrastructure with Ubuntu Pro + Support.


Get MongoDB Support

Why choose Canonical for MongoDB® support

  • Up to 10 years support and security maintenance

  • Low total cost of ownership

  • Support for the full stack


MongoDB® support


Technical support

Your data, our expertise. Included in the Ubuntu Pro + Support pricing is phone and ticket support for MongoDB. Canonical uses the follow-the-sun support model to ensure 24/7 coverage so that your issues are resolved quickly.

Full-stack support

As the publisher of Ubuntu, Canonical uniquely supports the full stack. Complex issues in enterprise data platforms require analysis and fixes all the way down the stack. Get a single solution for best in class support — with no loose ends.

10 years of security

Not every organisation is willing or able to upgrade their critical data infrastructure on a regular basis. With Canonical, your service stays secure for up to 10 years with no need for major upgrades.

Fast response time

We guarantee 1 hour response time for the most critical issues. Our expertise underpins your SLA.


Managed services


Go further

Focus on your core business needs by outsourcing MongoDB data lake house operational management. With managed services from Canonical, our engineers deploy and manage your MongoDB lake house solution efficiently and securely — in your cloud tenancy or physical data centre.

Backed by an SLA

Canonical delivers through a global team. Thanks to our deep expertise on MongoDB operational service delivery, your service is backed by industry leading compliance and SLA guarantees.

Firefighting support

The best alternative to fully managed services. Our experienced engineers work alongside your team to help resolve your most critical issues while you continue to manage your own environments.


Consulting

MongoDB architecture consulting

Work with a Canonical platform architect to design the open source data solution that works best for you. Design services covering requirements analysis, environment planning, initial dimensioning and solution design. Fully documented and aligned with your needs.


MongoDB deployment service

Canonical engineers deploy Charmed MongoDB to the cloud or data centre of your choice. Kubernetes and air-gapped environments are fully supported.


Download the datasheet ›Download the datasheet


Charmed MongoDB training

Get hands-on training with MongoDB and Charmed MongoDB, Canonical’s solution for MongoDB, in a three day workshop delivered remotely or on-site.


Get in touchGet in touch



Come for MongoDB® support, access all Canonical solutions

With Ubuntu Pro + Support for MongoDB, you get an all-access pass to everything Canonical has to offer, including best-in-class open source solutions for enterprise data management and AI. Ubuntu Pro subscriptions are competitively priced per server, not per application.


Learn more about Canonical's MongoDB support

Watch MongoDB for modern data management

Enterprise use cases and MongoDB's key features and benefits for modern data management


Watch how to simplify MongoDB operations

Navigate the complexity of managing your database with Charmed MongoDB


Read the MongoDB® Toolkit

A guide to streamline MongoDB database operations including security and support


"MongoDB" is a trademark or registered trademark of MongoDB, Inc. Other trademarks are property of their respective owners. Charmed MongoDB is not sponsored, endorsed, or affiliated with MongoDB, Inc.